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Frequently Asked Questions


  1. What is NDIS?

    National Disability Insurance Scheme is a national government program in Australia that provides funding to people with disabilities and their families.

  2. What is NDIA?

    National Disability Insurance Agency

  3. How do I apply for NDIS Fund?

    It is a document that details an individual's needs, goals, and disability supports as well as the funding they may receive from the NDIS.

  4. What is an NDIS plan?

    It is a document that details an individual's needs, goals, and disability supports as well as the funding they may receive from the NDIS.

  5. What disabilities are qualified for NDIS funding?

    Autism, Musculoskeletal Disorder such as severe back pain or arthritis, Mental illness like depression or Schizophrenia, Cardiovascular disease like heart failure, Neurological Disorders such as Epilepsy or Multiple Sclerosis.

  6. What can I use my NDIS funding for?

    You can use for a variety of services and supports to help you achieve your goals, including: Home and living like Home Modifications, Personal Care and home help, Daily activities such as showering and dressing

  7. What do I do if my NDIS support goes wrong?

    • Talk to your provider to see if they can resolve the issue
    • Contact the NDIS Quality and Safeguards Commission by calling 1800 035 544
    • Completing a complaint form online
    • Emailing: enqueries@ndis.gov.au

  8. How can the NDIS help with Mental Health supports?

    By providing funding for psychosocial supports like:
    • Supports to help build relationships and be part of the community
    • Supports to help build independence and decision making

  9. What is not covered by NDIS?

    The NDIS can not fund support that includes:
    Day-to-day living costs, sexual services and sex work, alcohole or drugs

  10. What is support category 1 in NDIS?

    Category 1 is assistance with daily living, such as meal preparation, cleaning, gardening, showering and dressing.

  11. What is support category 2 in NDIS?

    Category 2 is coordination of support that helps participants develop the skills and confidence to manage tasks, maintain relationships, develop skills and live independently.

  12. How can the NDIS help with Home Modification?

    NDIS can help with home modifications by providing funding and other supports to help with planning and implementation.

  13. What can I do if it's been ages since I applied for the NDIS?

    You can contact the NDIS directly on 1800 800 110

  14. What if my patient is older than 65 years old?

    Refer patients 65 years and over who are looking for disability services and support for the first time to "To My Aged Care"

  15. What if my patient is younger than 9 years old?

    Refer children younger than nine with developmental delay or disability to an NDIS early childhood partner.

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